

The agent requested direct access to my laptop – which I granted – and I was eventually informed that my laptop was incompatible with this particular update! So, I contacted the ‘Microsoft Answer Desk’ via a chat session.


No actual error code is reported in the Update History – just “Failed to install on (date)”. Try as I might, the update fails every time, both during MS auto updates and manual updates. I’ve been having a problem installing the “Feature update to Windows 10, version 1709” and after ‘Googling’ the problem, found many others are also experiencing similar problems.
